Frequently Asked Questions
Everything you need to know about your gear and your order.
How do I choose the right snowboard size?
Selecting the right board depends on your weight, boot size, and riding style. Check our detailed size chart on each product page or use our 'Board Finder' tool to match your specs with the perfect deck.
What is the warranty policy on Rome snowboards and bindings?
We stand by our craftsmanship. Our snowboards typically come with a 2-year limited warranty against manufacturing defects, while many of our binding baseplates carry a lifetime warranty.
How long does shipping take and can I track my order?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days. Once your gear leaves our warehouse, you will receive an email with a tracking link.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply.
What is your return policy for unused gear?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund, minus shipping costs.
How should I maintain my board during the off-season?
We recommend applying a thick coat of storage wax to protect the base and edges from moisture and oxidation. Store your board in a cool, dry place away from direct sunlight.